Drop Zone™

Drop Zone is our Remote Access Installation and Administration Service.

Save time, money, and downtime.

Solve problems remotely with Drop Zone.

Drop Zone Features

Remote Access Installation

We work with your customer IT departments to get you connected with fast, easy, safe, and reliable remote support your customers will love you for.

Drop Zone™ Remote Access installation and configuration includes

customer and user accounts, software licenses, and hardware.

Remote Access Administration

We build and enhance your remote support capabilities with user account assistance, software and hardware maintenance, customer IT support, license management.

Compliance

We ensure HIPAA, FDA Cybersecurity, and Safe Harbor compliance with a systematic, organized, and accurate approach.

Customer Service Advantage

Diagnose and Fix Faster

Reduce Trips to Site

Improve Uptime and Customer Satisfaction

Proactive IT Monitoring

We monitor performance and capacity for your critical workstations. We setup alerts to ensure proper backups, up-to-date anti-malware, and disk drive and CPU capacity.