IoT Support

Gain Remote Access to Your Devices from Anywhere

Dignatel IoT services, from the first business case to the final product launch, we help your company develop and implement IoT capabilities. The Internet of Things can enhance and differentiate your products and services by increasing reliability, up-time and customer satisfaction. All of this while saving you money through efficiency and scale.

Services

  • Comprehensive sales, marketing and engineering support for IoT integration
    • Identify opportunities for increased sales
    • Define market opportunity and approach
    • Data modeling, agent integration and connectivity
  • Customer engagement
    • Remote access
    • Data collection
    • Customer portal
  • Service engagement
    • Adoption
    • Transformation
    • Integration
  • Product IoT capability development
  • Data security and regulatory compliance

Benefits

Go-to-market with all the benefits of product data and built-in IoT features

  • Identify an extract value from your product data
    • Proactive service through automated notifications and alerts
    • Predictive analytics through Machine Learning/AI algorithms
    • Prescriptive decision making through business intelligence
  • Service transformation through data-centric marketing and diagnose-before-dispatch
    • First call resolution
    • Fix before fail

We can work with a variety of devices and network environments to provide remote connectivity.


Outcomes

  • Faster deployment – from 5 years down to 1-2 years
  • Service force efficiency – reduced travel overhead, greater product-to-rep ratio
  • Faster issue resolution for greater up-time
  • Improved customer satisfaction
  • Increased market share – differentiation through enhanced feature set
  • Full development life cycle from inception to delivery and support

One Stop for Full-Stack Development

Dan DuBeau – Principal Consultant, Business Systems (Marketing and Service)

  • Help customers identify the value opportunity
  • Work with customers to make the business case

Sam Nathan – OpEx (IT and Product Support)

  • Help customer select a platform, integrate with existing IT and Cloud infrastructure
  • Enable product support to extract value from product data

Rick Jones – Chief IoT Developer ( Product Planning, Engineering and Service)

  • Extract customer requirements and develop product plan
  • Develop code to enhance product data capabilities: Connect, Collect, Analyze, Act, Predict, Optimize