Tailored support agreements (Gold, Silver, and Bronze)

We provide fast service and support for your oncology software systems, with options to meet your specific needs. Whether it’s ARIA*, Eclipse* or other systems, we offer Daily Proactive Monitoring, Disaster Recovery, Project Assistance, 24-hr Emergency Response, and professional services such as customer advocacy, training, business continuity, and more.

Help Desk support – with more than 55 years combined Varian* service experience

We are experts in product sustainability above and beyond what your OEM can offer, even with “End of Life” or discontinued equipment. We offer IT support, infrastructure, software, firmware and hardware maintenance, and sustainment to help extend the life of your products.  In addition to our technical expertise, we can also assist with your clinical questions.

Extend and sustain

Extend and sustain your equipment “as is.” Avoid unnecessary expenses. Upgrade or replace when you’re ready for new modalities, on your timeline, rather than the OEM Upgrade Train timeline.

Typical cost savings of 30-40% compared to OEM SSA prices

As an Independent SW Service Organization (ISO), we do not have the large overhead and infrastructure costs of OEMs. We can offer faster, more personal and responsive service and support for significantly less.

Tiered Software Support Agreement Levels

Fully Scalable – Cloud Hosting

Dignatel Cloud Hosting

Our data server farms have been custom-built specifically to optimize many medical and radiation oncology products and software suites from many major medical OEMs.

Software Data Backups

We ensure HIPAA and FDA Compliance for patient data and records retention, using best industry practices for data backup and recovery.  We have a proven track record of successful recovery after ransomware, lost data, and hardware failure.

Certifications of Cloud Hosting

HIPAA, HITRUST and SSAE-16 certified environments.

Hosting Services

24xForever™ support and NOC services, which have been customized specifically for your security and HIPAA compliance medical business needs.

Specialized Oncology IT Consulting

Complement your IT professionals with specific OEM medical product and regulatory expertise

You need backups and solutions proven to work in real-world clinical settings. Most off-the-shelf IT practices simply do not work in highly regulated OEM medical device environments.

We bring over 55 combined years of experience in IT, FDA regulatory, and HIPAA compliance. Our experience, techniques, and strategies bridge the gap between IT professionals and medical devices.

Get in touch

Learn more about Oncology Software Support, Cloud Hosting, Drop Zone™ Custom Remote Access, and Specialized IT Consulting: